Privacy Policy & Returns

Privacy Policy

Najaf Lens House values the privacy of our customers and is committed to protecting the personal information you provide while using our website, placing an order, or contacting us.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

Scope of This Policy

This Privacy Policy applies to Najaf Lens House and our online store. It does not apply to third-party websites, payment services, courier companies, or external platforms that may be linked to or used through our website.

Any information provided directly to third-party services will be handled according to their respective privacy policies.

Information We Collect

When you place an order or contact Najaf Lens House, we may collect information including:

• Your full name

• Phone number

• Email address

• Delivery address

• Order and product details

• Payment-related information

• Communication regarding your order

We collect only the information necessary to process your order and provide our services.

How We Use Your Information

Najaf Lens House may use your personal information for the following purposes:

Order Processing: To confirm, prepare, process, and deliver your order.

Customer Communication: To contact you regarding order confirmation, delivery, product availability, payments, or customer support.

Website & Service Improvement: To improve our products, website experience, and customer service.

Marketing & Promotions: To inform customers about new products, special offers, discounts, and promotions where appropriate.

Legal Requirements: We may disclose information where required by applicable law, regulation, or legal process.

Delivery Services: Necessary customer information such as your name, phone number, and delivery address may be shared with courier or delivery companies for the purpose of completing your order.

We do not sell customers' personal information to third parties.

Order & Advance Payment Policy

To confirm an order with Najaf Lens House, a 15% advance payment is required.

The remaining amount will be payable according to the payment method agreed upon when placing the order.

Orders may not be processed or dispatched until the required 15% advance payment has been received and confirmed.

Customers are requested to provide correct contact and delivery information while placing an order.

Delivery Policy

Orders are normally delivered within 3 to 5 working days after order confirmation.

Delivery time may occasionally be affected by:

• Public holidays

• Courier delays

• Remote delivery locations

• Weather conditions

• Product availability

• Other circumstances beyond our control

Najaf Lens House will make reasonable efforts to ensure that orders are delivered as quickly as possible.

Returned Courier Parcels

Customers are responsible for providing an accurate address and active contact number.

If a parcel is returned because:

• The customer was unavailable

• The provided address was incorrect

• The customer refused to receive the parcel

• The courier was unable to contact the customer

the customer may be required to pay additional delivery charges before the order is dispatched again.

The 15% advance payment may be used toward costs associated with processing, packaging, or returned courier charges, where applicable.

Returns & Exchanges

Due to the personal nature of contact lenses and hygiene considerations, customers are requested to carefully check their selected lens color, type, quantity, and specifications before confirming an order.

For hygiene and safety reasons, opened, used, damaged-after-delivery, or unsealed contact lens products may not be eligible for return or exchange.

If you receive an incorrect, defective, or damaged product, please contact Najaf Lens House as soon as possible with your order details and supporting photographs or videos so that the issue can be reviewed.

Any return or exchange will be subject to product condition and verification by Najaf Lens House.

Cookies

Najaf Lens House may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small files stored on your device that may help remember preferences, understand website usage, and improve website functionality.

You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

Changes to This Policy

Najaf Lens House may update this Privacy Policy & Returns Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Updated versions will be published on our website.

Contact Us

If you have any questions regarding your order, return, delivery, payment, or this Privacy Policy, please contact us:

Najaf Lens House

Email: najaflenshouse@gmail.com

Phone / WhatsApp: 0325-6646314